Privacy Policy

Effective Date: 4 July 2026
LWO Roofing & Services Ltd ('we', 'our', or 'us') is committed to protecting your privacy and

ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us.

Who We Are

LWO Roofing & Services Ltd

Email: info@lworoofing.co.uk Telephone: 0800 678 5609

Information We Collect

We may collect and process your name, email address, telephone number, property address, details of your enquiry or quotation request, photographs or documents relating to roofing work, and website usage information collected through cookies and analytics tools.

How We Use Your Information

We use your information to respond to enquiries, provide quotations, carry out roofing services, communicate regarding appointments and ongoing work, improve our website and customer experience, and meet our legal and regulatory obligations.

Sharing Your Information

We do not sell or rent your personal information. Your information may be shared with trusted service providers such as website hosting, IT support, accounting services, payment providers and subcontractors where necessary to deliver our services.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and accounting obligations.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. Cookies may be used for website functionality, analytics and Google Ads.

Google Analytics & Advertising

We may use Google Analytics and Google Ads to understand website performance and measure advertising effectiveness. These services may collect information such as your IP address, browser type, pages visited and interactions with our website.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Under UK GDPR, you have the right to request access to your personal information, request corrections, request deletion where appropriate, restrict or object to processing in certain circumstances, request a copy of your data, and withdraw consent where processing is based on consent.

Contact Us

LWO Roofing & Services Ltd

Email: info@lworoofing.co.uk Telephone: 0800 678 5609

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices. Any updates will be published on this page with a revised effective date.